Public sites with a job to finish.

Six engagements across agencies, cities, schools, and special districts. Each one was scored on whether a person could complete a service, and whether staff could publish the next change alone.

City government

City of Northline

Permits, council, and departments on one publishing model. 3.4× more applications started online.

District · K–12

Harbor County Schools

A school finder and family tasks ahead of the org chart. Routine boundary calls fell by half.

Community college

Lakeside Community College

Program pages that carry a prospect to an application start. Starts rose 81%.

Special district · Transit

Redcedar Transit

Service changes, rider alerts, and detours written for a phone in one hand. Alert reads rose 2.2×.

Library system

Pine Barrens Libraries

Hours, holds, and branches ahead of the event calendar. Card signups moved onto the branch page.

Agency · Licensing

Office of Licensing

A license finder with plain-language requirements and a status check that no longer ends in the call center.